Support SLA and Escalation Matrix for Kylas

Support SLA and Escalation Matrix for Kylas

Support SLA

Our response time is within 2 to 4 working hours and resolution time will depend on the query or task at hand. Our working hours are from Monday to Friday 10 AM to 7 PM.

Escalation Matrix

For any escalations you can use this escalation matrix to reach out to the right person:

Support Email:
1st Level Escalation -
2nd Level Escalation -

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